Customer Service Specialist

Spartan Tool, LLC • Niles, MI

11d • $23 - $24

About The Position

We are seeking a dependable and customer focused Customer Service Specialist to join our team at a lead manufacturer of professional sewer and drain cleaning equipment. In this role, you will serve as the first point of contact for customers, assisting with product questions, order support, and troubleshooting while delivering a high level of service.

Requirements

• 1 to 3 years customer service, call-center and/or inside sales experience required
• Working knowledge of Microsoft Office, Word, Excel and PowerPoint
• Customer focused mindset and positive/reliable team member
• Superior organizational, analytical, problem solving, multi-tasking, written and verbal communications skills.
• Strong mechanical aptitude with the ability to understand how equipment and tools function.
• Comfortable troubleshooting mechanical issues and helping customers identify solutions.
• Ability to read and understand parts diagrams, manuals, and technical documentation.
• Ability to quickly learn product components and mechanical systems.
• Hands-on mindset with a natural curiosity for how things work.
• Capable of guiding customers through basic diagnostics and repair steps over the phone or email.

Nice To Haves

• 2 Year degree preferred
• Experience working with an ERP system (Microsoft D365) preferred
• Experience working with mechanical equipment, tools, or machinery is highly preferred.
• Confidence discussing repairs, maintenance, and replacement parts with customers.

Responsibilities

• Represent Spartan Tool in a positive and professional manner
• Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs
• Work with Customer Service Manager and team to continually develop new customers and new markets
• Order entry of all incoming orders
• Handle all levels of interaction with customers via phone, email, live chat, and other communication channels
• Develop quotes in cooperation with the Customer Service Manager on an as needed basis
• Conduct research of ongoing customer needs
• Perform routine follow up calls with current customers
• Inside sales duties are performed accurately and with a sense of urgency, while keeping the needs and interest of the customer and Spartan Tool in mind
• Collecting and reporting customer information and issues

Benefits

• Medical/ Dental/Vision-with HSA (company provides yearly funding).
• Individual or Family Plans are available at affordable bi-weekly rates.
• Company paid long & short-term disability,
• 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company Paid Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree