Customer Service Specialist

Mobile Communications America Inc•Virginia Beach, VA

12d•Onsite

About The Position

MCA, a trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist to support their fast-growing Voice (MSS) division. MCA seeks team members who share their values: service, growth, teamwork, and safety. As a Military Friendly Employer, they welcome veterans and offer competitive compensation and benefits.

Requirements

2-4 years of experience in customer operations or related fields, such as Customer Service, AP/AR, Depot Repairs, Shipping/Receiving, Inventory, Sales Support.
Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required.
Professional communication in both spoken and written forms within all levels of the organization is required.
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills.
Detail-oriented.
Discretion, able to handle confidential and proprietary information appropriately.
High level of integrity.

Nice To Haves

Experience in an office setting preferred.

Responsibilities

Serving as the primary point of contact for customers via phone and in-person, ensuring high levels of satisfaction.
Maintaining accurate customer contact information and building strong relationships with customers and vendors.
Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots.
Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.
Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes.
Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.
Adding and removing equipment in the system and assisting with contract renewals.
Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders.
Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
Collaborating across departments to communicate daily priorities with service and operations teams.
Promoting and maintaining a safe, positive, and productive work environment.
Performing other administrative and operational tasks as assigned.