Customer Service Specialist

Connexus Energy • Ramsey, MN

10d • $21 - $23 • Hybrid

About The Position

Connexus Energy is looking for a Customer Service Specialist to serve our members as the first point of contact, providing them with exceptional service to ensure the best member experience possible. This role is responsible for answering member phone calls, analyzing data, and resolving residential and business member inquiries, while promoting programs and services. Work for this position can be performed both on-site at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303, and from your local home office as duties require. While this position is designated as a hybrid role, based on current policy, hires must reside in or relocate within commuting distance to our office in Ramsey, MN.

Requirements

• High school diploma or equivalent
• Two or more years’ experience in a customer service role
• Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook

Nice To Haves

• Inbound and outbound call center and/or collection experience
• Experience in a high-volume, inbound call center
• Ability to effectively work within a team environment and contribute to the achievement of departmental goals
• Must be focused on continuous learning, productivity and is results-oriented

Responsibilities

• Manage external member relationships, using multiple types of communication channels.
• Analyze, answer and resolve member issues to create quality member relationships.
• Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines.
• Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals.
• Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs.
• Communicate and work effectively with other departments and the community to meet our members’ needs.

Benefits

• medical/dental/vision insurance
• health savings account with an employer contribution
• flexible spending accounts
• 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services
• accrued PTO
• holiday pay
• wellness days
• tuition reimbursement
• recognition program
• employee referral program
• charitable giving and employee activities
• Company paid life insurance
• short-term disability
• long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED