Customer Service Specialist (Russian or Armenian & English Speaking Highly Preferred)

Child Care Resource Center • Palmdale, CA

13h • Onsite

About The Position

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Requirements

• Minimum high school diploma or equivalent and one year of customer service experience.
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Data entry skills.
• Ability to handle high call volume.

Nice To Haves

• MS Word and Excel experience preferred.
• Ability to converse, write and/or translate in English and Spanish, Armenian, or Russian.

Responsibilities

• Provide customer service and support to parents, providers, and other interested parties.
• Document and Data Management
• Clerical and Administrative Support

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED