Customer Service Specialist (Russian or Armenian & English Speaking Highly Preferred)

Child Care Resource Center • Palmdale, CA

2d • Onsite

About The Position

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Requirements

• Minimum high school diploma or equivalent
• One year of customer service experience
• Demonstrated proficiency and experience with Windows-based programs and data entry
• Data entry skills
• Ability to handle high call volume
• Must have the ability to work non-traditional work schedules, which may include evenings
• Background check required
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

• MS Word and Excel experience preferred
• Ability to converse, write and/or translate in English and Spanish, Armenian, or Russian.

Responsibilities

• Provide customer service and support to parents, providers, and other interested parties.
• Document and Data Management
• Clerical and Administrative Support

Benefits

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Basic Life Insurance
• Long Term Disability
• 403(b) Retirement Savings Plan with Employer Contribution and Employer Match
• Generous Time Off Policy
• Vacation and Sick Time
• Holidays
• Paid Winter Break
• Opportunities for learning and professional development
• Education reimbursement
• Employee Assistance and Wellness Programs
• Public Service Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED