Customer Service Manager (Polish, english, russian languages)
About The Position
Abakus School is a leading international school of neuromathematics and cognitive development for children aged 5-12, utilizing a blend of online and offline learning with a science-backed, neuropedagogical approach. As the school expands across Europe, they are looking to grow their support team to better serve families in English and Polish. The Customer Service Manager will be the trusted point of contact for parents and teachers, handling everything from onboarding to course completion. This role involves supporting clients via chat, email, and calls, managing schedules and account updates, communicating clearly in English and Polish, and resolving issues efficiently to enhance customer satisfaction. The position also includes running check-in calls, handling feedback, and maintaining accurate records and smooth workflows.
Requirements
- High level of English and Polish (speaking & writing)
- Russian language on a basic level (general understanding of speech in Russian)
- Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms
- Proactive, empathetic, and detail-oriented
- Great at multitasking, staying calm under pressure
- Team player with initiative, optimism, and a service mindset
Nice To Haves
- Experience in customer support or education is a bonus
Responsibilities
- Support clients via chat, email, and calls on our platform
- Manage schedules, course changes, teacher swaps, and account updates
- Communicate clearly and warmly in English and Polish
- Solve issues fast, anticipate needs, and boost satisfaction with our services
- Run check-in calls and handle feedback with care
- Keep records accurate and workflows smooth
Benefits
- Fully remote role in a supportive, mission-driven team
- Paid training & growth opportunities
- Make a real difference in children’s learning journeys
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
