Customer Service Specialist (Bilingual English/Armenian Preferred)

Child Care Resource Center•San Bernardino, CA

1d•Onsite

About The Position

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing! This position provides customer service and support to parents, providers, and other interested parties.

Requirements

Minimum high school diploma or equivalent
One year of customer service experience
Background check required
Background requirements determined according to the requirements of the program(s) which the position will be supporting.
Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Nice To Haves

Bilingual English/Armenian Preferred

Responsibilities

Provide customer service and support to parents, providers, and other interested parties
Customer Service and Communication (45%)
Document and Data Management (35%)
Clerical and Administrative Support (20%)