Customer Service Specialist-Modesto, CA (ONSITE)

Arxada•Modesto, CA

6d•$21 - $24•Onsite

About The Position

As a Customer Service Specialist, you will play a key role in supporting the legacy Envirotech business by coordinating and following up on customer orders while delivering an outstanding customer experience. Acting as a critical link between customers, sales, and internal teams, you will help ensure accuracy, responsiveness, and continuous improvement across the order‑to‑cash process. This is an opportunity to collaborate broadly, take ownership, and go beyond to ensure our customers’ needs are met every step of the way.

Requirements

High school or GED certificate required
Minimum of 1 year of experience in Logistics, Supply Chain, Order Management, or a related role
Working knowledge of SAP preferred and basic proficiency in Microsoft Excel and Word
Strong interpersonal and communication skills with the ability to negotiate and resolve supply chain‑related issues
Ability to thrive in a fast‑paced environment while effectively collaborating across multiple levels of the organization
High level of accuracy and strong attention to detail
Problem‑solving mindset with the ability to manage multiple priorities
Strong listening skills and a customer‑centric approach
Demonstrates ownership, resilience, and a collaborative way of working
English – C1 level

Nice To Haves

Spanish – a plus

Responsibilities

Process and verify customer orders received via email, telephone, EDI, or other channels, ensuring a high level of accuracy and attention to detail
Coordinate and communicate order changes, updates, and requirements with relevant internal stakeholders
Serve as the primary communication link between customers and the sales team to ensure expectations are clearly understood and fulfilled
Proactively manage and resolve order‑related issues, including delays, backorders, and returns, by partnering with cross‑functional teams such as Product Management, Quality, Transportation, and Warehousing
Build and maintain strong, trust‑based relationships with customers by delivering consistent, high‑quality service
Support the timely resolution of customer complaints and contribute to corrective action plans in collaboration with the Complaints Specialist
Maintain accurate customer master data within SAP and provide backup support to the team as needed