Customer Service Specialist-Modesto, CA (ONSITE)

LSI Corporation • Modesto, CA

7d • $21 - $24 • Onsite

About The Position

As a Customer Service Specialist, you will play a key role in supporting the legacy Envirotech business by coordinating and following up on customer orders while delivering an outstanding customer experience. Acting as a critical link between customers, sales, and internal teams, you will help ensure accuracy, responsiveness, and continuous improvement across the order‑to‑cash process. This is an opportunity to collaborate broadly, take ownership, and go beyond to ensure our customers’ needs are met every step of the way.

Requirements

• High school or GED certificate required
• Minimum of 1 year of experience in Logistics, Supply Chain, Order Management, or a related role
• Working knowledge of SAP preferred and basic proficiency in Microsoft Excel and Word
• Strong interpersonal and communication skills with the ability to negotiate and resolve supply chain‑related issues
• Ability to thrive in a fast‑paced environment while effectively collaborating across multiple levels of the organization
• High level of accuracy and strong attention to detail
• Problem‑solving mindset with the ability to manage multiple priorities
• Strong listening skills and a customer‑centric approach
• Demonstrates ownership, resilience, and a collaborative way of working
• English – C1 level

Nice To Haves

• Spanish – a plus

Responsibilities

• Process and verify customer orders received via email, telephone, EDI, or other channels, ensuring a high level of accuracy and attention to detail
• Coordinate and communicate order changes, updates, and requirements with relevant internal stakeholders
• Serve as the primary communication link between customers and the sales team to ensure expectations are clearly understood and fulfilled
• Proactively manage and resolve order‑related issues, including delays, backorders, and returns, by partnering with cross‑functional teams such as Product Management, Quality, Transportation, and Warehousing
• Build and maintain strong, trust‑based relationships with customers by delivering consistent, high‑quality service
• Support the timely resolution of customer complaints and contribute to corrective action plans in collaboration with the Complaints Specialist
• Maintain accurate customer master data within SAP and provide backup support to the team as needed

Benefits

• short-term incentive bonus
• 401(k) plan
• medical, dental, vision, life, and disability insurance
• paid time off
• paid holidays
• paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED