Principal Specialist, Customer Service (Onsite)
About The Position
Join Collins Aerospace as a Principal Specialist, Customer Service supporting commercial operations within a highly technical aerospace and defense environment. In this role, you will help provide service to external customers, ensuring the accuracy and efficiency of customer quotation, billing, and transactional processes that support repair and service operations. Working closely with engineering, operations, finance, and planning teams, you will play an important role in delivering responsive customer support while maintaining compliance with contractual and operational requirements. This position is well suited for someone who enjoys combining analytical thinking with customer interaction in a detail-oriented office environment. You will prepare customer quotations based on technical and commercial inputs, validate invoicing accuracy, support resolution of pricing and billing issues, and help maintain accurate commercial records within ERP systems. The role also offers exposure to contract interpretation, pricing structures, operational workflows, and continuous improvement initiatives that enhance efficiency and customer responsiveness across the business.
Requirements
- University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
- Prior experience in technical customer service, commercial operations, quotation management, billing, invoicing, or order administration within a manufacturing, industrial, aerospace, or service-based environment
- Experience interpreting technical, contractual, and commercial information to support customer requests, pricing, quotations, or invoicing activities
- This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.
Nice To Haves
- Experience supporting commercial or operational activities within the semiconductor, MRO, manufacturing, aerospace, or other technical service industries
- Prior experience in customer support, quotation management, pricing, billing, invoicing, or order administration processes
- Experience using ERP systems such as SAP, Epicor, or similar business management platforms
- Familiarity with technical repair terminology, service workflows, or industrial operations environments
- Proven ability to manage multiple priorities, support competing customer demands, and meet deadlines in a high-volume operational environment
- Experience identifying process improvement opportunities that enhance operational efficiency, accuracy, and customer responsiveness
Responsibilities
- Prepare and issue customer quotations based on technical requirements, service scope, and established pricing guidelines
- Review invoices for accuracy, contract compliance, global trade compliance, and alignment with approved pricing structures
- Serve as a point of contact for customer inquiries related to pricing, service status, lead times, and scope clarification
- Partner with engineering, planning, operations, and finance teams to support accurate and timely quotation and invoicing activities
- Monitor work orders to ensure accurate cost capture and proper commercial setup within internal systems
- Support the resolution of pricing discrepancies, invoice disputes, and customer claims in collaboration with internal stakeholders
- Maintain accurate customer, quotation, invoicing, and transactional records across business systems
- Identify opportunities to improve invoicing efficiency, quotation turnaround time, and overall customer responsiveness
- Support additional operational and commercial activities as assigned by leadership
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Principal
