Customer Service Representative (Onsite)

Taylor Communications•Hutchins, TX

14h•Onsite

About The Position

Taylor Corporation is looking for a Customer Service Representative onsite in our Hutchins, TX office. Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor.

Requirements

Experience in customer service with cold chain logistics, healthcare, or other critical-based industries preferred.
Strong MS Office skills with emphasis on Excel and Outlook.
Advanced computer experience and ability to implement new technologies.
Excellent problem solving, follow-up, and organizational skills.
Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.
High school diploma or equivalent in work-related experience.

Nice To Haves

Minimum of 3 years of related / relevant experience in position or specialization.

Responsibilities

Manage all communications—written, verbal, and in-person—in a professional, proactive, and efficient manner.
Resolve customer needs including orders, requests, and follow-ups across multiple systems and functions with courtesy, accuracy, and speed.
Own escalations and customer concerns promptly, conducting root cause analysis and ensuring permanent resolution.
Establish, manage, and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Utilize the company pricing system and policies accurately; review internal and external communications, quotes, and reports for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines collaboratively within a team environment.
Help customers clearly articulate their needs for tailored solutions.
Mentor and coach other Customer Service Representatives as needed.
Commit to continuous skill development and personal growth to enhance the customer experience and support career progression.
Coordinate projects and complex customer deliverables, ensuring seamless execution.