Customer Service Representative (Onsite)

RTX•Federal Way, WA

22h•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now! This is a fully onsite position located at the Collins Aerospace Service Center in Federal Way, WA. The hours for this position will be Monday-Friday, 7:30 AM-4:00 PM.

Requirements

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Must have previous experience working in a customer-facing role.
Prior experience communicating verbally and via email with customers required.
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Nice To Haves

Prior aerospace industry and/or MRO experience is highly preferred.
SAP and MS Suite experience (Excel, Word, Outlook, Teams).
Experience with data entry.
Experience with customer invoicing/billing.

Responsibilities

Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
Effectively manage a large amount of written communication and data while complying with internal and external process.
Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract repair/material data.
Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Position can require consistent movement.
Tasks can include unboxing (up to 15 lbs).

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.