Customer Service Specialist

Orkin LLC•Portland, OR

About The Position

The Customer Service Specialist helps Orkin customers receive high-quality service by handling customer requests, scheduling service visits, maintaining efficient technician routes, resolving issues, and supporting customer satisfaction and branch growth. The role requires a service-oriented mindset, strong organization, accuracy, and accountability in a fast-paced environment. Orkin provides training, and no industry experience is required to start.

Requirements

High school diploma or equivalent.
Excellent interpersonal and communication skills.
Basic computer skills in various software and web-based applications.
Proficiency in Microsoft Office.
Strong attention to detail and follow-through.
Ability to prioritize tasks and manage time efficiently.
Comfortable sitting at a desk and using a computer, keyboard, telephone, and other office equipment for extended periods.
Ability to regularly lift and/or move up to 25 pounds, with or without accommodation.

Nice To Haves

Previous experience in customer service or sales is preferred.

Responsibilities

Answer incoming and make outbound calls to schedule, confirm, and follow up on service appointments.
Use Windows-based and web-based systems to track routes and optimize current and future schedules.
Schedule technician appointments to minimize drive time or distance and recommend alternative routes when appropriate.
Listen to customers and ask probing questions to identify concerns and evaluate needs.
Maintain accurate customer database information, including call details, call dispositions, payments, and other results.
Reschedule unserviced accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customer privacy and proprietary information.