Customer Service Specialist-2

Imerys•Atlanta, GA

1d•Onsite

About The Position

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

Requirements

High School Diploma.
1-3 years of customer service experience.
Must have excellent oral and written communication skills.
Ability to participate in an occasional on-call rotation to handle urgent customer needs outside of standard business hours.
MS Office (Excel, Word and PowerPoint)

Nice To Haves

Bachelor's degree in related field preferred.
Industry related experience is a plus.
Knowledge of SAP preferred.
Fluent English, knowledge of other foreign languages is a plus.

Responsibilities

Take customer orders either directly from customers or account managers via phone, email, or fax
Process purchase orders in an accurate and timely manner; assign ship date, shipping location, and correct pricing
Work with production and freight companies to achieve on-time customer deliveries
Communicate with customers regarding order status, estimates and quotations, order changes, and shipping confirmations
Work with account managers and production to resolve any customer complaints or inquiries
Maintain regular contact with account managers regarding price inquiries, discrepancies on customer purchase orders and update order status
Maintain accurate customer information and update as needed
Communicate with plants to inform them of large incoming orders to ensure the product will be available on time for customers
Manage change orders and customer returns
Monitor scheduled shipment dates to ensure timely delivery
Participate in cross functional training and other team building activities
Perform other duties as assigned by Customer Service Supervisor
Strictly adhere to all company policies and procedures
Ability to understand and carry out instructions furnished in written, oral, or diagram form
Ability to troubleshoot system performance related issues to solve basic problems and find a safe, effective solution
Strong troubleshooting skills required; understanding of electrical and mechanical principles, Preventive Maintenance theories
Must be capable of reading and interpreting documents such as safety rules, blueprints, schematics, operating and maintenance instructions, and procedure manuals
Ability to write and communicate clearly and effectively on work orders and safety improvement recommendations
Perform production tasks such as operation of equipment as needed.
Required to participate in a scheduled after-hours on-call rotation to address time-sensitive customer issues, including those related to logistics, order processing, and critical operational support.