CUSTOMER SERVICE REPRESENTATIVE 2

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Customer Service Representative 2 with the Rehabilitation Services Administration (RSA). This position is responsible for greeting visitors, answering phone calls and referring callers to the appropriate staff, providing customer service and information about RSA programs, maintaining the front desk, interview rooms, and resource room. Additional responsibilities include ordering office supplies, maintaining state vehicles, processing travel claims, completing meeting minutes, and assisting the program supervisor with hiring, as well as entering client information into the case management system, scanning documents, and assisting counselors in following up with clients. Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance.

Requirements

Knowledge of program rules, policies, customer service principles, and related procedures
Knowledge of the English language, including grammar, spelling, and effective communication
Knowledge of administrative procedures, including office systems, file management, and computer software such as Microsoft Office Suite, internet applications, and email
Skills in active listening and effectively communicating with others
Skills in following written and verbal instructions
Skills in gathering information, maintaining case files, and completing complex reports
Skills in critical thinking and problem-solving
Ability to operate standard office equipment efficiently
Ability to communicate effectively and demonstrate strong reading comprehension
Successfully pass background and reference checks
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Possess and retain a current, valid class-appropriate driver's license (if driving is an essential function)
Complete all required training and successfully pass all necessary driver's license record checks (if driving is an essential function)
Maintain acceptable driving records (if driving is an essential function)
Maintain the statutorily required liability insurance (if operating a personally owned vehicle on State business)

Responsibilities

Greets visitors, provides customer service, maintains the front desk, interview rooms, and resource room, answers phone calls and refers callers to the appropriate staff, provides information about RSA programs, assists with walk-ins and client appointments and notifies staff of their arrival to the office.
Prepares outgoing correspondence, assists with distributing and compiling office reports, updates huddle board metrics, processes incoming mail and outgoing mail.
Enters client information into the case management system, scans documents into the case management system, assists counselors with following up with clients.
Orders office supplies, maintains state vehicles, processes travel claims, completes meeting minutes, assists the program supervisor with hiring.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities