Customer Service Representative 2

Worthington Enterprises • Worthington, OH

6h

About The Position

The Customer Service Representative 2 (CSR 2) provides direct support to
assigned customers and internal stakeholders, ensuring accurate order management
and proactive issue resolution. This role requires advanced product, system, and
customer knowledge, with a focus on building strong relationships and driving
efficiency. The CSR 2 demonstrates initiative, accountability, and
problem-solving ability, representing the Customer Service team as a trusted
resource.

Our Company is proud to have a dynamic and inclusive workforce where employees
are empowered to innovate, thrive and grow. We believe that each employee’s
unique strengths contribute to the success of our organization. This belief
extends to how we consider our job applicants. Your talents may align with this
position or other opportunities within our organization. Apply today to start
unlocking your career potential with Worthington Enterprises.

We are committed to providing reasonable accommodations for individuals with
disabilities in the application and hiring process. If you are interested in
employment with Worthington Enterprises and need an accommodation or assistance
using the careers website, please contact [email protected].

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of
market-leading brands that help improve everyday life by elevating spaces and
experiences. The Company operates with two primary business units: Building
Products and Consumer Products.

The Building Products segment includes cooking, heating, cooling and water
solutions, architectural and acoustical grid ceilings and metal framing and
accessories. The Consumer Products segment provides solutions for the tools,
outdoor living and celebrations categories. Product brands within the
Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman®
(propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a
people-first Philosophy with earning money for its shareholders as its first
corporate goal.  Headquartered in Columbus, Ohio, Worthington Enterprises and
its joint ventures employ approximately 6,000 people throughout North America
and Europe.

Requirements

• Strong understanding of ERP systems (JDE) and related interfaces (EDI, CommerceHub, Zendesk, Salesforce, customer portals).
• Demonstrates accountability and ownership of assigned accounts.
• Skilled communicator who can influence and resolve issues across functions.
• High attention to detail and ability to manage competing priorities.
• Intermediate proficiency in Microsoft Office; ability to analyze order trends and metrics.
• Exemplifies Worthington’s values of integrity, teamwork, and customer focus.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 2–4 years of customer service or order management experience.
• Strong understanding of order-to-cash processes.

Responsibilities

• Manage daily order entry, pricing accuracy, order tracking, and shipment coordination in JDE
• Review and resolve EDI and CommerceHub order exceptions; ensure data integrity across systems
• Serve as primary contact for assigned accounts; provide order status updates and proactive communication
• Lead collaboration with Supply Chain, Operations, and Credit to resolve shipment, invoice, and deduction issues
• Process RMAs, credits, and fines; identify recurring issues and recommend solution
• Participate in performance board reviews, mentor new CSR 1 team members, and support process improvement projects

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED