Customer Service Specialist 2 - Summer Seasonal

Bend Park and Recreation•Bend, OR

2d•Onsite

About The Position

The Customer Service Specialist 2 is responsible for performing varied customer service duties including reception, customer transactions, cash handling, and general office assistance. This role involves creating a positive experience for customers through professional and courteous behavior and effective problem resolution. Duties include greeting the public, answering multi-line telephones, providing information on District programs, facilities, and events, and serving as a cashier for various transactions. The specialist will also assist with program enrollment, notify participants of cancellations or changes, identify and report safety concerns, schedule and process facility rentals, and perform clerical duties such as data entry, filing, and photocopying. Maintaining the safety, cleanliness, and organization of the work area is also a key responsibility, along with performing emergency support as directed and acting as a Mandatory Reporter for child abuse/neglect.

Requirements

Strong Knowledge of customer service standards
Strong Knowledge of cashier and money handling procedures
Strong Knowledge of general office practices
Strong Knowledge of computer office software
Strong Knowledge of multi-line telephone systems
Strong Knowledge of basic math, spelling, business writing and grammar
Basic office software, i.e.- Microsoft Outlook, Teams, etc.
Communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail
Maintain focus and organize and prioritize own work with frequent interruptions and distractions
Work independently while also able to work cooperatively with others
Navigate difficult conversations or conversations with upset people while maintaining rapport
Proficiently operate a variety of office equipment including computer, phone system, and copy machine
Demonstrate excellent multi-tasking skills
Create a positive, constructive and respectful relationship with staff and the general public
High school diploma or equivalent
One (1) year of customer service experience with cashiering and computerized processing experience; OR Any satisfactory combination of education, experience and training.

Nice To Haves

Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.

Responsibilities

Provides excellent customer service both externally and internally.
Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
Greets the public and directs them to activities; answers multi-line telephone, and provides information on District programs, facilities and events.
Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
Assists the general public with program enrollment both in person and online.
Notifies participants of programs/class cancellations or changes.
Identifies and reports safety concerns promptly to the appropriate person(s).
Schedules and processes facility rentals.
Assists customers in understanding facility rental guidelines and requirements.
Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
Maintains safety, cleanliness, and organization of work area and surrounding lobby area.
Assist with other cleaning as assigned.
Performs emergency support as directed in the emergency action plan.
Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
Communicates and reports safety concerns promptly to the appropriate person(s).
Performs other job-related duties as assigned.