Summer Customer Service Specialist

Best Way Stone Ltd.•Woodbridge Township, NJ

3d•$19 - $19

About The Position

Best Way Stone is looking for an energetic, positive and team-oriented Summer Customer Service Specialist team member to join our Woodbridge location for the May through September season. This front-counter role supports the day-to-day customer service function by assisting with inquiries, order processing, and general office support. Acting as a key point of contact between Best Way Stone and our customers, this position plays an important role in creating a smooth, professional and positive customer experience.

Requirements

Post-secondary education in progress.
Previous customer service or related experience.
Strong customer service and communication skills.
Basic math and computer skills.
Strong attention to detail and organizational skills.
Positive attitude and team-oriented mindset.
Ability to lift up to 80lbs
Strong problem solving and communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Reliable, punctual and self-motivated.
Able to work independently and collaboratively.
Willingness to support administrative and operational tasks as needed.
Ability to make timely decisions and respond to changing priorities

Nice To Haves

Proficiency in Mandarin and English, both oral and written, is an asset.

Responsibilities

Provide friendly, responsive service to support a positive customer experience.
Enter and process purchase order, phone orders and other customer transactions accurately.
Respond to customer inquiries and assist in resolving questions or concerns.
Process cash and credit card transactions.
Monitor order details and flag any discrepancies or issues.
Maintain accurate records and documentation.
Keep work areas clean, organized and professional.
Support special projects and administrative tasks as assigned.
Follow company health and safety policies, procedures and office/front-counter safety requirements.
Maintain a clean, organized and hazard-free customer service and work area.
Work in a manner that protects the safety of employees, customers and visitors.
Report hazards, unsafe conditions, incidents or near misses promptly.
Participate in required health and safety training and emergency procedures.