Customer Service Specialist - Meridian, MS

Atlas Roofing Corporation•Meridian, MS

2d•Onsite

About The Position

Atlas Roofing Corporation is seeking a Customer Service Specialist for its Meridian, Mississippi roofing facility within the Shingles, Underlayments and Ventilation division. The role serves as a liaison between internal and external customers and supports a quality customer experience by managing customer relationships, orders, service requests, and account needs. The position includes 25% travel. The specialist manages customer orders from placement through shipment and billing, monitors backorders and relevant production, scheduling, and inventory reports, and communicates with customers about backorder situations. The role also supports pricing and account agreements, follows up on quoted projects, and informs management and outside sales of lead-time changes or production issues that may affect customer service.

Requirements

Customer account management experience, preferably in a manufacturing environment, or a four-year college degree preferred.
Excellent telephone skills.
Proficiency with data-entry software, including ERP software such as PeopleSoft and customer relationship management software such as Salesforce.
Knowledge of customer and personal service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Ability to work well with many types of people.
Ability to build rapport and establish successful relationships with internal and external customers.

Nice To Haves

A four-year college degree is preferred.
Customer account management experience in a manufacturing environment is preferred.

Responsibilities

Act as a liaison between internal and external customers and advocate for a quality customer experience.
Manage relationships with existing and new accounts, promote new products, communicate pricing information, respond to requests, resolve complaints, and maintain quality service.
Handle customer requests promptly and manage customer orders from placement through shipment and billing.
Monitor backorders and review production, scheduling, and inventory reports daily.
Communicate promptly with customers about backorder situations.
Advise management and outside sales of changes in lead time or production problems that may affect customer service.
Complete Special Approval Requests and Buying Agreements for deviated pricing as necessary.
Verify prices on orders to ensure billing accuracy and minimize billing adjustments.
Proactively follow up on quoted projects to help secure orders.
Travel 25%.