Customer Service Specialist

Avery Dennison • Town of Salina, NY

16h • $22 - $30 • Onsite

About The Position

The Customer Service Specialist provides customer service to assigned customers and accounts in a call center or another operations area. The role manages accounts through order processing and follow-up, pricing integrity, on-time delivery, and complete order fulfillment. Most of the work supports sales activities and customers rather than direct selling. This is an on-site position based in Liverpool, New York.

Requirements

• High school diploma or equivalent.
• At least 5 years of customer service or related experience.
• Strong written, verbal, and telephone communication skills.
• Strong data-entry and organizational skills, attention to detail, and good follow-up skills.
• Knowledge of the technical aspects of assigned product lines and customers, with the ability to manage multiple priorities and issues effectively.

Responsibilities

• Manage assigned accounts, including order processing and follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Provide telephone customer service regarding company services and products.
• Identify customer needs and determine appropriate actions.
• Use a computer system to track questions and answers and to enter and track order status.
• Evaluate and resolve customer complaints professionally and tactfully.

Benefits

• Inclusive Healthcare program providing access to LGBTQ+-experienced, compassionate healthcare providers.
• Company contributions to the 401(k) plan: an automatic contribution of 3% of eligible pay and a 50% match on the first 7% of eligible pay contributed by the employee.
• Company-paid basic life insurance equal to twice base annual salary, up to a $50,000 maximum.
• Paid time off, with a vacation program that varies based on experience and position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED