Customer Service Specialist-Recruit Services Nf2

U.S. Marine Corps•Beaufort, SC

About The Position

Marine Corps Community Services (MCCS) seeks a Customer Service Specialist to support recruit memorabilia and photography services. The role performs clerical and technical work involving administrative support, customer service, order processing, billing, cashiering, and product distribution. Duties may also include ordering, receiving, storing, issuing, and delivering facility supplies and equipment. The specialist gives product briefings to platoons of approximately 100 to 350 recruits, explains memorabilia options, prices, ordering and payment procedures, and helps recruits place orders. The role enters and verifies orders, maintains recruit and photography records, tracks order status and retakes, prepares vendor orders, receives and inspects deliveries, resolves order issues, and prepares final bills. It also supports payment appointments, processes payments and adjustments, balances transactions, and responds to inquiries about archived photographs and related products by phone and email. The specialist monitors website orders and designated email accounts, manages records using computer systems and databases, and meets operational deadlines while maintaining accuracy, confidentiality, and compliance with department policies. The position requires courteous, professional customer service, including identifying customer needs, checking satisfaction, resolving concerns, and referring issues when additional assistance is needed. The employee must follow safety procedures and report hazards, injuries, illnesses, or property damage, and support equal employment opportunity principles and prevention of sexual harassment. Other related duties may be assigned.

Requirements

One year of experience demonstrating knowledge of general clerical methods and techniques.
Ability to communicate effectively orally and in writing.
Ability to operate office machines, such as personal computers and calculators.
Ability to conduct presentations regularly to groups of 100 to 350 recruits.
Occasional lifting of up to 20 pounds may be required.

Responsibilities

Perform clerical and technical duties supporting recruit memorabilia and photography services, including administrative support, customer service, order processing, billing, cashiering, and product distribution.
Order, requisition, receive, store, issue, pick up, and deliver facility parts, tools, supplies, equipment, and other items as needed.
Use computer systems to determine item availability, cost, and quantities on hand.
Answer telephones, relay assignments, issue forms or maps, and maintain completed files, electronic records, reports, and supporting documentation.
Conduct product briefings for platoons of approximately 100 to 350 recruits, explaining memorabilia, prices, ordering procedures, and payment requirements and assisting with orders.
Enter and verify orders in the designated database, including selections, quantities, prices, and customer information.
Maintain recruit records, platoon assignments, order status, and reports; track recruits requiring photographs or retakes and update photography records.
Prepare, verify, and submit vendor orders within established deadlines as applicable.
Receive, inspect, and sort product deliveries; coordinate with vendors, coworkers, and supervisors to resolve missing, incorrect, or incomplete orders before distribution.
Prepare and verify final bills using database records and reports; organize bills, explain charges and payment procedures, and answer questions during Final Bill Pay appointments.
Process payments and additional purchases according to cash-handling procedures; record transactions, balance collected payments, investigate discrepancies, and process order add-ons and billing adjustments.
Respond to external customer inquiries about archived photographs and related products by telephone and email.
Monitor website orders and designated email accounts, research records, and address customer requests and order issues promptly.
Prioritize assignments, meet deadlines, and use assigned computer systems and database applications to manage multiple tasks accurately and confidentially.
Provide courteous and professional customer service, determine customer needs, check satisfaction, resolve concerns promptly, and refer issues requiring additional assistance to the supervisor or appropriate contact.
Follow safety regulations, use required safety equipment, follow safe work procedures, and promptly report hazards, injuries, occupational illnesses, and property damage.
Support equal employment opportunity principles and prevention of sexual harassment.
Perform other related duties as assigned.