Customer Service Specialist - Order Management (Pulp & Paper Industry)

ANDRITZ AG•Montoursville, PA

5d•Onsite

About The Position

ANDRITZ is seeking a detail-oriented and customer-focused Customer Service Specialist – Order Management to support our Pulp & Paper business. In this role, you will serve as a key point of contact for customers, sales teams, and internal partners, managing the full order lifecycle from quotation through delivery. You will play a critical role in ensuring order accuracy, timely communication, and a high level of service within a fast-paced industrial environment.

Requirements

2–4 years of experience in customer service, order management, or inside sales, preferably within a manufacturing or industrial environment
Experience working with an ERP system (SAP preferred)
Solid understanding of order processing, logistics, and shipping terms (preferred)
Strong attention to detail, organization, and accuracy
Ability to manage multiple tasks in a fast-paced, high-volume environment
Strong communication skills, both written and verbal
Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Nice To Haves

Experience supporting industrial or technical products
Comfort working cross-functionally with sales, operations, and vendors
Ability to work with urgency while maintaining a high level of accuracy

Responsibilities

Serve as a primary point of contact for customers and sales teams
Provide product and order-related information, status updates, and timely responses to inquiries
Build strong working relationships with internal and external stakeholders
Create and manage quotations, pricing, and customer orders in SAP
Review orders for accuracy and completeness prior to release for manufacturing
Track and manage orders through the full lifecycle, ensuring timely execution
Coordinate with vendors and suppliers to fulfill order requirements
Partner with logistics teams to ensure on-time delivery and shipment accuracy
Communicate shipment schedules, delays, and updates to customers and sales teams
Maintain customer consignment inventory and “make & hold” agreements
Track and reconcile inventory levels in alignment with customer agreements
Maintain accurate documentation for quotes, purchase orders, and customer orders within SAP
Process invoices, freight charges, and related transactions
Ensure timely follow-up on orders, vendor activities, and outstanding items