Key Account Manager - Pulp & Paper (Arkansas)

Diversey•Pine Bluff, AR

3d•Onsite

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. We are seeking a highly skilled Key Account Manager to support our industrial water treatment customers in the Little Rock, Arkansas region. This role is responsible for managing technical programs, optimizing system performance, and driving commercial growth across a diverse base of industrial customers. You will serve as the primary technical advisor and relationship manager, ensuring program excellence in cooling, boiler, Influent, and wastewater treatment systems while delivering strong value to customers and expanding Solenis’ presence in the region.

Requirements

Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience considered)
At least 3 years of industrial water treatment experience involving cooling, boiler, or water/wastewater systems
Strong mechanical aptitude and hands‑on troubleshooting capability
Demonstrated ability to build and maintain strong industrial customer relationships
Excellent written and verbal communication skills, including technical reporting
Valid driver’s license and clean driving record

Nice To Haves

Experience supporting industrial customers in Arkansas, the Mid‑South, or surrounding regions
Background working with manufacturing plants, utilities, chemical operations, or food/beverage facilities
Familiarity with customer safety programs and industrial work environments

Responsibilities

Expand market penetration for assigned region or customers in the Pulp & Paper and Water industry.
Identify new customers and opportunities within region and grow business while reinforcing Solenis brand.
Manages a base of business ranges from very little to large base.
Conduct routine testing, monitoring, and troubleshooting of cooling tower, boiler, and water/wastewater treatment systems.
Diagnose and correct issues involving feed pumps, controllers, valves, analyzers, and monitoring devices.
Perform audits, performance reviews, corrosion monitoring, system surveys, and root cause analyses.
Recommend program adjustments to improve reliability, efficiency, compliance, and cost‑effectiveness.
Maintain accurate service documentation, reports, and treatment records.
Serve as the on‑site technical partner and trusted advisor for industrial clients.
Build strong relationships with operations, maintenance, engineering, reliability, and procurement teams.
Present technical reports, KPIs, business reviews, and optimization proposals.
Respond to operational concerns and develop corrective action plans to support customer goals.
Reinforce Solenis’ value through consistent engagement and results‑focused support.
Manage revenue, pricing execution, and contract performance for assigned accounts.
Identify, qualify, and secure new business and program upgrades within the customer base.
Collaborate with internal Solenis teams to ensure seamless delivery, on‑time product supply, and high service quality.
Support inventory management and coordinate chemical deliveries and on‑site logistics.
Execute account plans to achieve growth, margin targets, and long‑term customer retention.
Promote and adhere to Solenis’ safety culture at all customer sites.
Follow plant‑specific safety protocols including contractor onboarding, LOTO, PPE requirements, and site entry procedures.
Ensure treatment programs comply with environmental and operational regulations.
Develops business development strategies and creates annual business development plans for relevant area to reach required business objectives and revenue.
Works closely with extended commercial team (ie Corporate Accounts, Regional Marketing, Pricing, and Applications) to understand business requirements and market needs.
Sell new business and new applications in your territory.
Develop and implement sales plans on new opportunities including documenting ROI and value delivery.
Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
Manage profitability of the account (pump settings, pricing, and accounts receivable).
Review territory applications and processes/procedures for safety improvements.
Achieve customer satisfaction resulting in optimal retention of existing business and growth of new business.