CUSTOMER SERVICE SPECIALIST I

Converse County WY•Douglas, WY

1d•$50,000 - $53,000•Hybrid

About The Position

The Treasurer's Office is seeking an individual to join their Customer Service Team. The team focuses on providing excellent service through open communication, integrity, and accountability, emphasizing relationships and teamwork. The role requires someone who can perform well under pressure, is proficient with computers, and can use their judgment to solve problems. This position offers a productive and cooperative work environment.

Requirements

High School diploma or GED required.
Office administration and basic accounting principles.
Mac operating systems and applications, including Excel, Numbers, Word, Pages, PowerPoint, Keynote and FileMaker.
Federal, State, and local laws and regulations relevant to county operations.
Safe work practices and confidentiality standards.
Operate standard office equipment (computer, copier, scanner, calculator, etc.).
Accurately enter and retrieve data using computer systems.
Prepare and process official records, notices, and mailings.
Maintain organized filing systems, both digital and physical.
Navigate and use Mac-based and proprietary software.
Communicate effectively and professionally, both verbally and in writing.
Provide courteous and efficient service in high-paced or stressful environments.
Interpret and apply complex rules and procedures.
Maintain attention to detail and accuracy in data processing.
Manage time effectively and handle multiple tasks or projects simultaneously.
Exercise sound judgment and discretion in decision-making.
Work both independently and collaboratively in a team setting.

Nice To Haves

One to two years of customer service experience preferred.

Responsibilities

Deliver high-quality customer service via phone, email, and in person; direct inquiries to the appropriate staff or department.
Explain and apply relevant Federal, State, and County policies and procedures.
Research and verify property taxes, motor vehicle taxes, sales taxes, vehicle insurance coverage, and mobile machinery taxes.
Prepare and issue official documents such as vehicle registrations and tax notices.
Notify taxpayers of delinquent accounts as needed.
Perform data entry and maintain accurate digital and physical records.
Process incoming and outgoing mail and documentation.
Receive and process payments in accordance with County cash handling procedures.
Balance a cash drawer daily and reconcile documentation.
Generate routine financial and operational reports.
Maintain confidentiality of sensitive information.
Adhere to all safety procedures and participate in relevant trainings and meetings.
Travel to the satellite Glenrock office as required.
Perform additional clerical and administrative duties as needed.
Prepare specialized reports as assigned.