Customer Service Specialist I (32284)

ABI Document Support Services•Loma Linda, CA

1d•$21 - $23•Onsite

About The Position

The Customer Service Specialist's role is to respond to internal and external customer inquiries and to proactively contact clients to resolve outstanding issues. The primary objective of the Customer Service Specialist is to establish and build long-term rapport with ordering clients and to monitor and guide their orders through the various operational processes through successful completion while providing ongoing and timely communication updates for both internal and external customers.

Requirements

High School Diploma or equivalent required.
Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales.
Familiarity with med-legal terminology and HIPAA requirements.
Good understanding of the organization’s goals and objectives.
Highly self-motivated and self-directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Multi-tasking is essential as well as being able to adapt to change of work duties.
Qualified typist with a minimum of 45 W.P.M.
Able to stay focused and concentrate under normal or heavy distractions.
Ability to follow all company policies and procedures.

Nice To Haves

Past medical or legal expertise.

Responsibilities

Respond to internal and external customer inquiries.
Proactively contact clients to resolve outstanding issues.
Establish and build long-term rapport with ordering clients.
Monitor and guide client orders through various operational processes to successful completion.
Provide ongoing and timely communication updates for both internal and external customers.