Customer Service Specialist I

RR INVESTMENTS INC•Addison, TX

5d•Onsite

About The Position

The Customer Service Specialist I serves as a front-line point of contact for customers, crew, and passengers, ensuring a smooth, professional, and high-quality experience for all arrivals and departures. This role supports customer service operations by coordinating services, responding to requests, and maintaining a high standard of hospitality. The position works closely with Line Service and other departments to ensure services are delivered accurately and efficiently in a fast-paced environment.

Requirements

High School Diploma or equivalent
Prior customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Ability to problem solve and handle customer concerns professionally
Proficiency in Microsoft Office and ability to learn company systems
Ability to work a flexible schedule, including nights, weekends, and holidays
Ability to stand for extended periods, lift 25 lbs., and work in indoor and outdoor environments

Nice To Haves

hospitality or aviation experience a plus

Responsibilities

Support a service environment focused on safety, efficiency, and exceeding customer expectations
Greet customers, crew, and passengers in a professional and welcoming manner
Respond to customer inquiries via phone, email, and in person interactions in a timely and professional manner
Coordinate customer service needs associated with aircraft arrivals and departures
Receive and document aircraft arrival and departure information accurately
Prepare and manage arrival requests, including aircraft, crew, and passenger service needs
Coordinate services such as fuel, hangar, towing, lavatory, water, GPU, and other support needs
Provide concierge services including hotel, transportation, and catering arrangements
Assist customers with luggage, pets, and other service needs
Prepare and present amenities and hospitality offerings
Maintain awareness of aircraft activity and support operational flow
Accurately process transactions, including invoicing and payments
Maintain accurate records of customer interactions and services provided
Identify and resolve customer concerns, escalating when appropriate
Collaborate with Line Service and other departments to ensure service delivery
Maintain clean, organized, and professional customer-facing areas
Manage multiple requests while maintaining professionalism
Participate in shift pass-downs and communicate relevant updates
Follow company policies, procedures, and service standards
Participate in training and development opportunities
Contribute to a positive team environment
Perform other duties as assigned