Specialist I, Inbound Customer Service

Resurgent Capital Services•Greenville, SC

2d•$20 - $21•Onsite

About The Position

Assists account owners or authorized individuals, who call in, to effect resolution of their account(s). By utilizing strong communication and organizational skills the Inbound Customer Service Representative will investigate and/or negotiate resolution with/for Resurgent’s customers.

Requirements

Experience in customer service, finance/mortgage company collections or other related fields with emphasis on Call Center experience
Ability to remain calm and objective during potentially emotional customer conversations through effective communication and empathy skills
The ability to learn quickly and effectively utilize and convey a vast amount of knowledge to a diverse account base
Flexibility concerning job functions and scheduling
Ability to maintain confidential information
Excellent comprehension with ability to use cognitive skills in determining appropriate resolutions and effectively communicate same to customers
Strong integrity with excellent work ethic
Detail-oriented, analytical, and extremely organized
Ability to work individually with minimal supervision
Computer proficient with various MS Office applications and efficient typing skills
Must become Company certified in compliance with the FDCPA
High school diploma or equivalent

Nice To Haves

Bilingual (Spanish) a plus (not required)

Responsibilities

Identifies and executes required actions regarding assigned skills while adhering to state and federal laws.
Maintains established and quality assurance and internal quality scores to ensure company standards are met.
Identifies and executes required actions regarding information received on Resurgent accounts.
Maintains established levels of productivity, efficiency to ensure company standards are met.
Uses investigation skills to evaluate conversations and documents to determine proper call model procedures to appropriately determine a callers situation.
Apply appropriate solutions to account(s) such as status update, call routing, notation and follow-up.
Collect payments when appropriate.
Maintains the integrity and accuracy of the reporting information through manual changes and updates and documenting of all appropriate systems.
Perform various administrative duties assigned by management.
Effectively handles job responsibilities by providing accurate information in a timely manner.

Benefits

Competitive hourly pay: $20.00–$21.00 based on experience
Monthly incentive opportunities: Collections commission plan with uncapped earning potential
Eligibility for role leveling and promotion as early as 6 months
Long-term career growth: over 60% of roles filled internally
Annual merit increases based on performance
Comprehensive healthcare benefits, including: Wellness discounts
Company HSA contributions up to $1,600
Free preventative medications for chronic conditions
On-site clinic with nurse practitioner
Supplemental benefits including parental leave, infertility and adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance
Safe Harbor 401(k) with company contributions up to 4.5%
Casual work environment
On-site fitness center
Company-paid downtown parking (up to $1,000 annually)
Tuition reimbursement of up to $5,000 annually (restrictions apply)
Employee Referral Bonus Program
Dependent Scholarship Program
Community involvement and volunteer opportunities
Special awards, contests, and recognition incentives
Opportunity to work with a supportive, high-performing team