Customer Service Specialist I

East West Bank • El Monte, CA

9h • Onsite

About The Position

East West Bank is seeking a Customer Service Specialist I. The Customer Service Center Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers. Provide excellent customer service to resolve diverse issues within the department. As a Customer Service Center Specialist, you will present solutions based on individual customers’ needs.

Requirements

• Professional working proficiency in Mandarin Chinese
• High school graduate or equivalent required
• 1+ years experience serving in a customer service role.
• Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
• Must be able to troubleshoot and resolve customer concerns using critical thinking skills
• Must have strong PC, proficiency with Windows based applications and excellent math aptitude
• Ability to work independently and efficiently in a fast-paced environment
• The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days
• Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Nice To Haves

• Some college preferred
• Call center and/or retail banking experience a plus
• Tech savviness and/or experience troubleshooting technical issues a strong plus

Responsibilities

• Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account
• Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank
• Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking)
• Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking
• Troubleshoot various problems and properly escalate to management as needed
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED