Customer Service Specialist- Billing

Ameritas • Cincinnati, OH

1d • Hybrid

About The Position

Ameritas Life Insurance Corp is seeking a Customer Service Specialist- Billing in the Individual Division (Life, Annuity, and Disability) to drive the business by providing prompt, accurate and courteous service in order to build and maintain positive relationships with policyholders, payors, and field partners. This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.

Requirements

• Associate’s degree or equivalent experience required.
• 0-2 years Related Experience required.
• Excellent written and verbal communication skill is required.

Nice To Haves

• Experience or basic understanding of accounting practices is preferred.
• Experience with Microsoft Suite, particularly Excel or similar programs is preferred.

Responsibilities

• Communicate by telephone, e-mail, or other written correspondence with policyholders, payors, and field partners to expedite service requests for individual life, annuity, and disability policies.
• Understand and anticipate the needs of customers to deliver service that meets or exceeds expectations of clients and falls within stated department Service Standards.
• Work with clients, payors, and/or agents to update billing methods (paper bill or electronic funds transfer).
• Returning phone calls to agents, payors, and clients regarding billing related matters (premium due date, amount due, what forms of payment do we take, etc.).
• Utilize all applications, telephone and administrative systems, and other tools used to perform essential job duties.
• Review Group or Individual Policies.
• Assist in Power Hours with the team.
• Work independently using all available resources.
• Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions.
• Identify and resolve procedural and system related problems that directly impact the service provided to our customers.
• Coordinate with individuals in other areas of the company as needed to resolve problems, remaining responsible until resolution.
• Demonstrate a progression toward training to take on additional responsibilities within the Individual Service organization to assist with workload management such as policy contract changes, generating illustrations, and other back-office functions.
• Other duties as assigned

Benefits

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
• Matching donations program.
• Paid volunteer time– 8 hours per month.
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree