Customer Service Representative - Billing II
About The Position
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions. Demonstrates skill and passion to deliver exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Requirements
- Must be able to work a full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch.
- Must be able to work between the hours of 8:30 AM and 8:00 PM, all ET.
- Must be able to fully attend the training program for the first 90 days of employment.
- Bilingual in English/Spanish is required for the Sr. Customer Service Representative - Billing (Bilingual - English/Spanish) role.
- Ability to handle being on the phone for long periods of time.
- Ability to handle stressful situations.
- Ability to resolve complex health care concerns.
Responsibilities
- Provide compassionate and empathetic support to 50 to 70 callers daily.
- Offer guidance, support, and resolution for escalated issues.
- Resolve conflicts or issues encountered during customer interactions.
- Address stressful situations and resolve complex health care concerns in a positive, simplified manner.
- Ensure callers fully understand their health care plans and solutions.
- Deliver exceptional and consistent customer experience across multiple communication channels (voice, mail, email, chat, AI inquiries).
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
