Customer Service Representative - Billing II

Quest Diagnostics•West Norriton Township, PA

12h•Onsite

About The Position

The successful candidate will be responsible for delivering exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. This is a fully onsite role requiring attendance at an initial training program for the first 90 days of employment.

Requirements

Ability to work a full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch, from 8:30 AM - 5:00 PM Eastern.
Ability to fully attend the onsite training program for the first 90 days of employment.
Training hours are 8:30 AM to 5:00 PM ET.

Responsibilities

Utilize multiple customer communication channels, including voice, mail, email, chat, and AI-related inquiries, to deliver exceptional and consistent customer experience of moderate complexity.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities