Billing Customer Service Representative
About The Position
This role serves as the primary contact for customers, handling billing inquiries, processing payments, and assisting with portal login and navigation, as well as general questions. The position involves delivering personalized service to demonstrate the value of being insured by Chubb. Initial and ongoing training will cover Chubb product offerings and all relevant systems and tools to ensure high-quality service. Chubb is a global leader in insurance, operating in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. The company is known for its extensive product and service offerings, broad distribution, strong financial standing, underwriting excellence, superior claims handling, and local global operations. Chubb is committed to equal employment opportunity, prohibiting discrimination, harassment, and retaliation based on various protected characteristics, and bases employment decisions solely on performance and qualifications.
Requirements
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Responsibilities
- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Responsible for cross selling products to provide best and most beneficial experience for clients
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT
- Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
