Billing Customer Service Rep

Chubb•O’Fallon, MO

3h•Onsite

About The Position

This role serves as the initial point of contact for customers, handling billing inquiries, processing payments, assisting with portal login and navigation, and addressing general questions. The successful candidate will deliver personalized service, showcasing the value of being insured by Chubb. The position includes initial and ongoing training on Chubb's product offerings, systems, and tools to ensure high-quality service. Chubb emphasizes professional and personal development, fosters a culture of diversity and inclusion, and offers numerous growth opportunities. Chubb is a global leader in insurance, operating in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. The company is recognized for its extensive product and service offerings, broad distribution capabilities, strong financial standing, underwriting excellence, superior claims handling, and global local operations. Chubb is committed to equal employment opportunity, prohibiting discrimination, harassment, and retaliation based on various protected characteristics, and bases employment decisions solely on performance and qualifications.

Requirements

Ability to provide excellent customer service and quality technical content via telephone calls, text chats and email
Ability to assume ownership and timeliness in handling customer requests
Ability to analyze information to make appropriate decisions and solve problems
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Ability to learn basic knowledge of personal lines insurance principals and Chubb products with high regard for accuracy
Ability to efficiently navigate multiple systems and applications
Ability to maintain established levels of productivity, service, and quality standards within a fast-paced call center
Ability to work collaboratively with team members and business partners
Knowledge of and compliance with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Ability to work 40 hours a week on a scheduled shift between 7am-7pm CT
Flexibility to work during Saturday hours on a rotational basis

Responsibilities

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most beneficial experience for clients
Work overtime as needed
Complete additional tasks and other projects/duties as assigned
Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis