Customer Service Specialist and Lead Coordinator

Cable's Roofing•Tyler, TX

5d•$30,000 - $50,000•Onsite

About The Position

Cable's Roofing is looking for a Customer Service Specialist and Lead Coordinator to join our team in our Tyler, Texas office. This person will drive both potential customer lead intakes and customer satisfaction by fielding inquiries, creating leads for sales reps, addressing customer issues and warranty claims, soliciting and processing customer reviews and resolving customer problems. The ideal candidate has sales oriented and customer-first mindset and aims to deliver high-quality service in every prospect and customer interaction.

Requirements

No previous experience necessary.
Ability to use Microsoft platforms such as Word and Excel.
Ability to use Google Sheets.
Excellent written and verbal communication skills, especially over the phone
High emphasis on task completion
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with any CRM system

Responsibilities

Manage all inbound phone calls and walk-ins (similar to that of a receptionist) and manage initial prospect communication and ongoing customer communications.
Process prospect leads for sales team.
Assist customers with solving their concerns while always maintaining a calm, empathetic, 'customer is right' attitude.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Interact with both sales and production departments to solve customer issues.
Assist sales department with metrics and reporting.
Ensuring that the office presence is overall a friendly environment to co-workers and customers.