Customer Service Coordinator

Alliance Steel • Oklahoma City, OK

7d

About The Position

Serves as a liaison between customers, production, and shipping. Responsible for managing customer pick-up (CPU) tickets, coordinating UPS/FRT shipments, and ensuring accurate communication regarding order status and delivery readiness.

Requirements

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to work effectively across all levels
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and problem-solving skills
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 75 pounds, with or without reasonable accommodation.

Nice To Haves

• Experience in customer service, logistics, or manufacturing

Responsibilities

• Communicate with customers regarding order status, delays, and delivery scheduling
• Manage and track CPU tickets; coordinate with production on timelines
• Coordinate UPS and freight shipments, including labels, Bills of Lading (BOLs), and purchase orders
• Confirm delivery readiness with customers prior to shipment
• Generate daily CPU reports and maintain documentation
• Support shipping operations and coordinate with loaders for staged pick-ups
• Respond to customer calls and emails in a timely and professional manner
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed