Customer Service Coordinator

Crystal D•Paul, ID

4d•Onsite

About The Position

At Crystal D, we believe recognition matters. Our mission is simple: Together we will be the first choice for awards and gifts. We’re looking for a positive, organized, and customer-focused individual to join our team as a Customer Service Support team member. In this role, you’ll help create an exceptional experience for customers, visitors, carriers, and internal teams through front desk support, shipping coordination, and customer service assistance. If you enjoy staying busy, helping others, and being part of a supportive team environment, we’d love to connect with you.

Requirements

1+ year of customer service, retail, office support, or related experience
Friendly, professional, and customer-focused communication skills
Strong organizational skills with the ability to multitask in a fast-paced environment
Attention to detail and accuracy
Basic computer skills and willingness to learn internal systems
Positive attitude and team-oriented mindset

Nice To Haves

Experience with front desk support, order processing, or shipping coordination is a plus, but not required.

Responsibilities

Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmth
Support Will Call customers and coordinate courier pickups and deliveries
Assist with drop-ship orders and help maintain smooth order flow
Help resolve shipping and delivery issues with carriers such as FedEx and UPS
Provide backup support for order entry and customer service functions
Process retail orders and assist with customer requests
Maintain a clean, welcoming, and organized lobby and showroom environment
Support company “Thank You” initiatives and customer appreciation efforts
Assist with additional administrative and customer support tasks as needed