Customer Service Coordinator

Mondelēz International•Wilkes-Barre, PA

21h•Onsite

About The Position

This role is responsible for managing the order fulfillment process, including order modification and allocation of available stock to customer orders when stock is constrained, ensuring delivery against service and fill rate targets. The coordinator will balance supply constraints with the delivery of service levels through cross-functional alignment and utilize tools like availability checks and stock allocation rules. They will also manage new product introductions and product withdrawals to maximize sales and minimize write-offs.

Requirements

Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
Experience in an FMCG/CPG company
Experience in a customer-facing role within customer service, logistics or sales
Experience in an order-to-cash environment
Experience in customer service, logistics and sales
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills

Responsibilities

Manage the order fulfilment process, respecting the customer segment and channel mix
Balance supply constraints and delivery of service levels through cross-functional alignment
Use appropriate tools and processes such as availability checks and stock allocation rules
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs