Customer Service Coordinator

Transcat•Norfolk, VA

3d•Onsite

About The Position

The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

Requirements

Excellent verbal and written skills
Must be able to work with others
Must be able to multitask
Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

Responsibilities

Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are met
Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up
Answer customer questions regarding billings, delivery, ship dates, etc.
Relay general technical information to customers
Generate purchase orders for parts and outside services as needed
Maintain accurate, complete and up-to-date department files and records
Enter data accurately and on a timely basis
Prepare customer paperwork for shipments
Prepare and coordinate daily driver pickup/delivery schedule
Assist in shipping/receiving, as required
Protect company assets, information and interests
Actively support the company mission, goals, programs and policies
Comply with all company policies and procedures
Other duties as assigned