CDL Dispatcher and Customer Service Coordinator

Sadoff Iron and Metal•Fond du Lac, WI

2d•Hybrid

About The Position

We are seeking a highly organized, solutions-focused CDL Dispatcher and Customer Service Coordinator to join our team. This hybrid roll combines the operational demands of scheduling and dispatching CDL drivers with the relationship-building skills needed to coordinate and schedule loads in and out of our Wisconsin facilities to meet customer delivery and pickup requirements. This role serves as a Sadoff Brand Ambassador by being the primary point of contact for customer inquiries, updates, and issue resolution. This position requires a high level of internal and external customer service and facilitates timely, professional, and effective communication with our internal teams. As a CDL dispatcher you will monitor driver locations, loads, schedules, and hours of service compliance to ensure efficient routing and on-time deliveries. Supervisory experience of a team of 5-10 CDL drivers is required. Computer and data entry skills are required. Attention to detail and a high level of accuracy and organizational skills is a must to maintain accurate records of dispatch activities, load details and fleet utilization. This role will be responsible for maintaining a positive and productive team culture through driver leadership and supervision where you will lead, manage and support a team of CDL drivers, including coaching and performance feedback. Computer and data entry skills are required. Attention to detail and a high level of accuracy and organizational skills is a must to maintain accurate records of dispatch activities, load details and fleet utilization. The successful candidate will have the ability to establish priorities, manage multiple tasks at once, and complete assignments in a timely manner with accuracy and attention to detail to be able to provide accurate shipment status updates, delivery ETAs, and proactive communication regarding delays.

Requirements

High level of internal and external customer service.
Facilitate timely, professional, and effective communication with internal teams.
Supervisory experience of a team of 5-10 CDL drivers.
Computer and data entry skills.
Attention to detail.
High level of accuracy.
Organizational skills.
Ability to establish priorities.
Ability to manage multiple tasks at once.
Ability to complete assignments in a timely manner.

Responsibilities

Schedule and dispatch CDL drivers.
Coordinate and schedule loads in and out of Wisconsin facilities.
Meet customer delivery and pickup requirements.
Serve as the primary point of contact for customer inquiries, updates, and issue resolution.
Monitor driver locations, loads, schedules, and hours of service compliance.
Ensure efficient routing and on-time deliveries.
Lead, manage, and support a team of CDL drivers.
Provide coaching and performance feedback to drivers.
Maintain accurate records of dispatch activities, load details, and fleet utilization.
Establish priorities and manage multiple tasks.
Complete assignments in a timely manner with accuracy and attention to detail.
Provide accurate shipment status updates, delivery ETAs, and proactive communication regarding delays.