Service Coordinator - Dispatcher

Havtech LLC • Columbia, MD

1d • Onsite

About The Position

A successful Service Coordinator is responsible for efficient day-to-day service operation by overseeing the scheduling activities of our service team. This multi-tasking position demands the successful candidate to be a team player that works well under pressure.

Requirements

• Graduation from high school or equivalent is required.
• Prior experience with the HVAC industry
• Experience dispatching service teams covering multiple states or regions.
• Must be organized and energetic with a passion to serve customers.
• Ability to effectively manage time and resources while remaining organized.
• Adaptability and changes when appropriate.
• Demonstrated ability to effectively transitions from task to task.
• Deals well with unresolved situations, frequent changes, delays, or unexpected events
• Maintains objectives during shifting priorities
• Proactively takes action and addresses issues or opportunities with little to no supervision.
• Works cooperatively with others to accomplish business goals and objectives; supports team decisions and contributes to the team’s efforts.
• Must have basic PC experience in Windows environment, working knowledge of Microsoft Office (Word, Excel, and Outlook), Web-enabled applications and database software.

Responsibilities

• Provide friendly service to customers and company departments while offering enthusiastic guidance and support.
• Schedule the service team in a way that maximizes productivity and meets customer needs; adjust schedule as needed.
• Keep data and customer records up to date.
• Notify customers before service, in a timely manner, and proactively inform customers of any delays or changes.
• Receive, review and address customer concerns by answering phones and message boards.
• Update and monitor schedule capacity and profile settings.
• Frequent communication with customers and management team regarding status and quality of service provided to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED