Service Dispatcher & Warehouse Coordinator

AllegionWixom, MI
Onsite

About The Position

This dual role combines the responsibilities of Service Dispatcher and Warehouse Coordinator, playing a crucial part in driving operational efficiency and customer satisfaction. We are looking for energetic, detail-oriented leaders who focus on execution, meet commitments, and have a passion to exceed customer expectations.

Requirements

  • 1+ year of customer service or dispatching experience.
  • 1+ year of experience ordering/receiving parts or inventory control.
  • High School Diploma or GED.
  • Valid state driver’s license, without restrictions.

Nice To Haves

  • Excellent written and verbal communication skills.
  • Time management and organizational skills.
  • Computer and Microsoft Office skills.
  • Ability to lift and/or carry weight from 50-75 lbs.
  • Self-motivated and requires minimal supervision.
  • Ability to handle multiple priorities.
  • Customer service oriented.
  • SAP experience.
  • 2+ years of service management/call center/field service experience desirable.

Responsibilities

  • Receive incoming telephone calls, assess, and dispatch service calls.
  • Provide feedback to the call center for call loading improvements and customer concerns.
  • Prioritize and determine the best available technician to complete jobs.
  • Ensure proper communication with customers to gather all pertinent information for service calls.
  • Consistently follow-up with customers to ensure completion and satisfaction.
  • Track all service calls and provide reporting and metrics to management.
  • Promote the sale and implementation of service agreements to customers.
  • Order, receive, and research parts for open service calls.
  • Pull, stage, and load material for installers.
  • Unload and receive trucks from the manufacturing facility and UPS.
  • Process out of box failures, returns, and cores.
  • Maintain a clean and organized warehouse.
  • Serve as the single point of contact for part sales (10-20 per month).
  • Assist the field team with call overloads and direction.
  • Provide field team with parts support to help minimize return trips.
  • Perform monthly technician’s rides to better understand team support requirements and business needs.
  • Coordinate with National Accounts service dispatch.
  • Provide administrative/back-up assistance to Service Supervisor.
  • Communicate via phone and email as needed.
  • Work with Installation coordinator on manpower sharing opportunities to increase productivity.
  • Perform work according to the Field Operations Policy and Procedures Manual.

Benefits

  • Health, dental and vision insurance coverage
  • Generous Vacation and Sick Time
  • 401K plan with a 6% company match and no vesting period
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Disability Insurance –Short-Term and Long-Term coverage
  • Life Insurance
  • Tuition Reimbursement
  • Voluntary Wellness Program
  • Employee Discounts through Perks at Work
  • Community involvement and opportunities to give back
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service