CUSTOMER SERVICE/SERVICE BOOTH CLERK

The Kroger Co.•Santa Fe, NM

About The Position

The Customer Service/Service Booth Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy and encourages associates to deliver excellent customer service while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk assists customers with product questions and suggestions, processes transactions, returns, and exchanges, communicates promotions, and handles funds and customer-service booth services in accordance with company policies and procedures. The role also supports merchandise labeling, stocking, and inventory accuracy; follows merchandising, safety, loss-prevention, and control procedures; and reports discrepancies, hazards, incidents, and illegal activity to management.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective written and oral communication skills.
Knowledge of basic math, such as counting, addition, and subtraction.

Nice To Haves

Retail grocery experience.
Cashier experience.
Customer service experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products sold in the departments, respond to questions, and make product suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Handle customer returns and exchanges in a way that satisfies customers and complies with company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Handle funds, coupons, tenders, and other items according to company policy.
Maintain awareness of inventory and stocking conditions to support ordering-system integrity, including Computer Assisted Ordering.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow established policies and procedures for post office services, money orders, licenses, utility payments, gift cards and certificates, lottery tickets, money transfers, data and Smith tickets, bus passes, store mail, ski passes, Western Union, hunting licenses, and keys.
Observe scheduled shift operating hours.
Answer store telephone calls promptly and professionally according to department training.
Follow merchandising, customer service, cash-control, labor-control, expense and supply-control, loss-prevention, maintenance, and associate/customer-engagement rules.
Adhere to food-safety regulations and guidelines for product returns.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Comply with state, county, and local weights-and-measures laws and labeling requirements.
Perform the essential functions of the position with or without reasonable accommodation.