Customer Service School Outreach Center Coordinator - South El Monte

Cb•South El Monte, CA

39d•Onsite

About The Position

We are seeking an energetic, professional, and motivated communicator to join our growing school outreach team. In this role, you will connect with school staff, introduce our educational programs and parent workshops, respond to inquiries, and help schools identify services that meet the needs of their families. The ideal candidate enjoys building relationships, is confident making outbound calls, and follows through consistently to turn school interest into scheduled programs.

Requirements

Proven ability to manage a high volume of calls in a professional setting.
Clear, confident phone presence and excellent verbal and written communication skills.
Ability to manage multiple contacts, prioritize tasks, and complete follow-ups on time.
Ability to ask thoughtful questions, address concerns, and recommend appropriate solutions.
A dependable, respectful professional who contributes to team goals and remains composed in a busy environment.

Nice To Haves

Previous experience in inside sales, appointment setting, or consultative sales is a plus.

Responsibilities

Make a high volume of outbound calls to introduce our programs and connect with school personnel responsible for scheduling parent workshops.
Respond to calls and emails promptly, answer questions clearly, and provide friendly, professional support.
Listen to each school’s needs, recommend relevant programs, and help move inquiries toward confirmed orders.
Develop positive relationships with school contacts through consistent communication and reliable follow-up.
Assist with meeting requests, workshop quotes, and purchase order follow-up in collaboration with our internal team.
Record contact information, outreach activities, and next steps in our customer relationship management system.