Customer Service & Scheduling Supervisor
About The Position
Supervise production schedulers and customer service staff to ensure accurate planning and scheduling. This role involves interfacing with customers regarding shipment and delivery information, supervising and coordinating activities of workers engaged in customer service activities, and being responsible for the direct supervision of the customer service team, including the creation of work schedules according to budgets and workloads. The position also requires reporting customer issues affecting delivery metrics to internal management, maintaining SAP data relevant to production scheduling (scheduling agreements, master data, etc.), and interacting with internal and external customers to aid in the resolution of issues. Assistance in the SIOP process is also required, and occasional travel for customers for business conferences may occur.
Requirements
- Bachelor’s degree required
- Minimum 6 years’ experience in Customer Service or Material/Production Planning
- Strong communication skills are required, both written and spoken.
- Proficient in software including Microsoft Excel, Microsoft Word, and SAP.
- Organizational and time management skills.
Nice To Haves
- Occasional travel for customers requires business conferences.
Responsibilities
- Supervise production schedulers and customer service staff to ensure accurate planning and scheduling.
- Interface with customers regarding shipment and delivery information.
- Supervises and coordinates activities of workers engaged in customer service activities.
- Responsible for direct supervision of the customer service team, including the creation of work schedules according to budgets and workloads.
- Report the customer issues affecting delivery metrics to internal management.
- Maintain SAP data relevant to production scheduling (scheduling agreements, master data, etc.).
- Interact with internal and external customers to aid in the resolution of issues.
- Assist in SIOP process as required.
Benefits
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
