Customer Service & Sales Support Specialist – Packaging

SCHAEFER PLASTICS NA LLC•Charlotte, NC

7h•Onsite

About The Position

Schaefer Plastics is seeking a Customer Service & Sales Support Specialist to support our Packaging division by managing customer inquiries, processing orders, coordinating internal workflows, and helping ensure a high level of service throughout the order lifecycle. This role serves as a key point of contact for customers and internal teams, helping drive accurate order entry, timely communication, and strong customer relationships in a fast-paced manufacturing environment.

Requirements

High school diploma or equivalent required; associate degree preferred
1+ years of customer service, sales support, order entry, or account support experience in a manufacturing, packaging, or other physical product environment preferred
Experience working in an ERP or order entry system preferred
Intermediate Microsoft Office skills, especially Outlook, Excel, and Word
Strong written and verbal communication skills
Bilingual English/Spanish is a plus

Nice To Haves

Experience supporting customers in a business-to-business manufacturing environment
Ability to manage multiple priorities with strong attention to detail
Strong organizational and follow-up skills
Comfortable working cross-functionally with sales, operations, warehouse, and finance teams
Ability to handle customer concerns with professionalism and urgency

Responsibilities

Serve as a primary point of contact for Packaging customers regarding product inquiries, order status, pricing support, returns, invoicing, and general service needs
Prepare, manage, and support customer quoting activities utilizing both AX and Salesforce to ensure accurate and timely quote delivery.
Process customer orders accurately and efficiently within the company's ERP/order management system
Generate and manage work orders to support manufacturing and fabrication requirements
Build and maintain strong relationships with new and existing customers
Assist with new customer account setup and account maintenance
Coordinate with internal departments, including manufacturing, warehouse, shipping, and accounting, to ensure smooth order fulfillment
Support invoicing activities and help resolve billing discrepancies as needed
Process returns and assist with issue resolution in a timely, professional manner
Update and maintain product and customer information in internal systems
Escalate customer concerns or operational issues when appropriate
Communicate shipping needs and special handling requirements to warehouse or logistics teams
Provide a high level of responsiveness, professionalism, and follow-through in all customer interactions