Librarian Support - Customer Service Specialist

Inalab • Quinte West, ON

2d • Onsite

About The Position

The Science Analytics and Synthesis (SAS) program supports USGS Libraries Program provides a national capability to support the scientific research of the USGS and by extension the geosciences community and the public. The library’s multi-disciplinary collection is comprised of more than 1,500,000 volumes, 500,000 maps, 30,000 field record files, and 500,000 historical photos. Library services provide comprehensive access to USGS publications, and scientific, geographical, and historical collections in print and electronic formats. Access services include circulation, document delivery, interlibrary lending and borrowing, patron assistance, scientific records inventory, and digitization of library materials. Technical services processes and maintains the library’s collection to include selecting, acquiring, organizing, cataloging, inventorying, preserving, and preparing materials for circulation. Library infrastructure includes the online library catalog (ExLibris Alma), library search and discovery (ExLibris Primo), the USGS Publications Warehouse, electronic subscriptions and literature search databases (Scopus, Web of Science, GeoRef), digitization services, and Interlibrary Loan/Document Delivery through the OCLC network.
We are looking for a qualified Customer Service Specialist with librarian skills who will support the library’s overall objectives in providing timely service for the delivery of scientific materials and information, and provision of accessible electronic and archival collections to USGS scientists and the public. The candidate’s role will be to perform the functions and services necessary to meet the quality, schedule, and performance requirements specified in the requirements.
The contractor must have experience with the Java programming language (not JavaScript), Linux/Unix operating systems and shell scripting. Experience with Git and GitLab or other collaborative software revision control and configuration management software is also crucial. Familiarity with Linux system administration basics, and container and cloud programming is preferred.
The specific tasks/skills required include, but are not limited to:
Operational:
Create new and/or modify existing software or applications to automate or assist with automation of real-time data processing, submittal, and/or archival of Geomagnetism Program data.
Assist with the creation, modification, and/or implementation of a new Geomagnetism Program web service to work with the new automated real-time data processing and/or other related functions.
Create new and/or modify existing software or applications to automate or assist with automation of Geomagnetism Program operations processes. These processes may include, but are not limited to, data monitoring, system monitoring, and/or report generation.
Maintain documentation related to any scripts, codes, or configurations generated or modified.
Validate, Update, and Finalize Software, Applications, and Documentation:
Submit code for review to Geomagnetism Program and/or HazDev staff, as needed, throughout the development cycle.
Develop test plans for evaluating performance and stability of newly created or modified software and/or applications.
Document test results:
Identify shortcomings that need to be fixed prior to acceptance and deployment.
Identify improvements over existing applications.
Create one or more guides to document the creation of any new or the modification of existing software and/or applications.
Provide support as required in the form of oral or written presentations and/or documentation at such places designated by the Government.
Develop general data management and scientific/engineering analysis applications and real-time data acquisition and process control applications.
Develop, support, and interface with highly specialized real-time field data acquisition software.
Participate in the monitoring and maintenance of applications and systems software to ensure maximum uptime of existing and newly developed software in an active operational environment.

Requirements

• Use of library catalog for search and ability to understand bibliographic records
• Understanding of library circulation operations
• Familiarity or knowledge if the Interlibrary loan processes
• Ability to operate Muli-Function Devices for scanning, printing, and copying materials
• Ability to shelve books, maps, and special library materials following the USGS classification system
• Ability to navigate publishing platforms and literature databases to retrieve scientific journal articles
• US or Green Card/Permanent Resident (must pass background check)
• Experience with the Java programming language (not JavaScript)
• Linux/Unix operating systems and shell scripting
• Experience with Git and GitLab or other collaborative software revision control and configuration management software

Nice To Haves

• Familiarity with Linux system administration basics, and container and cloud programming

Responsibilities

• Monitoring the circulation desk and circulating library materials
• Providing basic patron assistance in use of the library
• Maintaining patron account records
• Shelving and pulling library maps and publications
• Assisting with interlibrary lending and borrowing
• Scanning materials documents, books, and maps, for patron delivery
• Processing materials into and out of the collection
• Editing library holdings records
• Preparing and receiving materials shipments
• Preparing inventories of archival materials
• Use the library ILS to check-out and check-in library materials to USGS library patrons
• Add and maintain USGS Library borrower account records
• Respond to patron requests regarding status of materials
• Pull library materials in response to patron requests and refile materials after use
• Package materials for mailing to patron and process mail for library returns
• Assist with interlibrary lending and borrowing operations
• Scan materials and add basic metadata for electronic delivery to patrons
• Process materials into and out of the collection
• Inventory scientific archival records
• Maintain a safe and secure library
• Assist patrons with basic library use and refer patrons to staff contacts as appropriate
• Create new and/or modify existing software or applications to automate or assist with automation of real-time data processing, submittal, and/or archival of Geomagnetism Program data.
• Assist with the creation, modification, and/or implementation of a new Geomagnetism Program web service to work with the new automated real-time data processing and/or other related functions.
• Create new and/or modify existing software or applications to automate or assist with automation of Geomagnetism Program operations processes. These processes may include, but are not limited to, data monitoring, system monitoring, and/or report generation.
• Maintain documentation related to any scripts, codes, or configurations generated or modified.
• Submit code for review to Geomagnetism Program and/or HazDev staff, as needed, throughout the development cycle.
• Develop test plans for evaluating performance and stability of newly created or modified software and/or applications.
• Document test results:
• Identify shortcomings that need to be fixed prior to acceptance and deployment.
• Identify improvements over existing applications.
• Create one or more guides to document the creation of any new or the modification of existing software and/or applications.
• Provide support as required in the form of oral or written presentations and/or documentation at such places designated by the Government.
• Develop general data management and scientific/engineering analysis applications and real-time data acquisition and process control applications.
• Develop, support, and interface with highly specialized real-time field data acquisition software.
• Participate in the monitoring and maintenance of applications and systems software to ensure maximum uptime of existing and newly developed software in an active operational environment.

Benefits

• Minimum of two (2) weeks annual paid time off.
• A comprehensive, company-paid medical, dental, and vision plan and life insurance.
• 401K plan with a vesting schedule for company added contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed