Customer Service (Ops Support) Specialist

Directors Investment Group•Abilene, TX

1d•Onsite

About The Position

We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- within our Operations Division -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.

Requirements

Ability to gather accurate information
Effective problem resolution and critical thinking skills
Excellent written and verbal communication skills
Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software
Strong organizational skills
Dependability, integrity and compassion are a must

Nice To Haves

Organized
Adaptable
Disciplined
Detail-Oriented
Quick learner
Flexible
Ability to communicate effectively with various personalities

Responsibilities

Maintain customer profiles
Establish and maintain a positive working relationships to promote a quality service image
Organize and work with detailed records
Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.
Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels