Customer Service & Sales Reservation Agent

Internal Career Site • Dallas, TX

3d • Remote

About The Position

Xanterra Travel Collection is hiring full-time and part-time Customer Service & Sales Reservation Agents for its Central Reservations team. The roles are 100% remote and available to candidates who reside in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY. Agents connect with guests through inbound calls and chats, helping them plan vacations and adventures at or near national parks and other destinations, including Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Custer State Park. The role involves recommending, explaining, and selling travel experiences and reservations.

Xanterra provides paid three-week new-hire training, company-provided computer equipment, and support for learning the destinations, products, and reservation systems. The team offers a remote work environment, opportunities for career growth, and a monthly uncapped incentive program as agents develop their product knowledge and experience. Candidates need a quiet, dedicated home workspace and hardwired high-speed internet with a minimum download speed of 40 Mbps. Candidates must also successfully complete required pre-employment drug screening and background checks.

Requirements

• Dependable work habits and a willingness to learn and grow.
• Friendly, professional, and helpful communication with guests and coworkers.
• Passion for creating a unique and memorable customer experience.
• Comfort with customer service and sales, including identifying appropriate opportunities to recommend experiences.
• Strong communication skills.
• Ability to stay focused, organized, and productive while working independently in a remote environment.
• A quiet, dedicated work-from-home space free from distractions during scheduled work hours.
• Hardwired high-speed internet with a minimum download speed of 40 Mbps.
• Comfort learning and navigating multiple computer systems and technology in a remote environment.
• Schedule flexibility, including ability to work until 7:15 p.m. MST and on weekends.
• Willingness to participate in and successfully complete required pre-employment drug screening and background checks.
• Residence in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY.

Responsibilities

• Assist guests through inbound calls and chats with vacation planning and reservations.
• Recommend, explain, and sell travel experiences suited to guests’ vacations.
• Provide a memorable customer experience in each guest interaction.
• Communicate openly and honestly with the team.
• Work independently while staying focused, organized, and productive in a remote environment.

Benefits

• Company-provided computer equipment.
• Paid three-week new-hire training.
• Monthly uncapped incentive program.
• Additional incentives for perfect attendance and employee referrals.
• Employee discounts and travel deals.
• Career growth and advancement opportunities.
• For full-time employees: medical, dental, and vision coverage; HSA and FSA; life and disability coverage; accident, hospital, and critical illness coverage; pet insurance; PTO and paid holidays; 401(k) with company match; Employee Assistance Plan; and education assistance.
• RTD-Denver transit pass for in-office employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed