Customer Service & Sales Reservation Agent
About The Position
Xanterra Travel Collection is hiring full-time and part-time Customer Service & Sales Reservation Agents for its 100% remote Central Reservations team. Agents must reside in one of the following states: AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY. Working from home, agents connect with guests through inbound calls and chats, helping them plan vacations and adventures at or near national parks and other destinations, including Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Custer State Park. The role combines customer service with sales: agents recommend, explain, and sell travel experiences suited to each guest. Xanterra provides paid three-week new-hire training, equipment, and support. The position offers opportunities for career growth and a monthly uncapped incentive program as product knowledge and experience develop. Applicants must complete required pre-employment drug screening and background checks.
Requirements
- Reside in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY.
- Schedule flexibility, including the ability to work until 7:15 p.m. MST and on weekends.
- Willingness to learn and grow.
- Friendly, professional, and helpful communication with guests and coworkers.
- A guest-focused approach and passion for creating memorable customer experiences.
- Comfort with customer service and sales, including identifying opportunities to recommend relevant experiences.
- Strong communication skills and willingness to maintain open and honest communication with the team.
- Ability to stay focused, organized, and productive while working independently in a remote environment.
- A quiet, dedicated work-from-home space free from distractions during scheduled work hours.
- Hardwired high-speed internet with a minimum download speed of 40 Mbps.
- Comfort learning and navigating multiple computer systems and technology in a remote environment.
- Willingness to participate in and successfully complete required pre-employment drug screening and background checks.
Responsibilities
- Respond to guests through inbound calls and chats.
- Help guests plan vacations and travel experiences.
- Recommend and explain travel experiences that fit guests’ vacation plans.
- Sell travel experiences at or near national parks and other destinations.
- Communicate professionally and helpfully with guests and coworkers.
- Maintain open and honest communication with the team.
- Work independently while staying focused, organized, and productive in a remote environment.
Benefits
- 100% remote work from home.
- Company-provided computer equipment.
- Paid three-week new-hire training.
- Monthly uncapped incentive program.
- Additional incentives for perfect attendance and employee referrals.
- Employee discounts and travel deals.
- Career growth and advancement opportunities.
- For full-time employees: medical, dental, and vision coverage.
- For full-time employees: HSA and FSA.
- For full-time employees: life and disability coverage.
- For full-time employees: accident, hospital, and critical illness coverage.
- For full-time employees: pet insurance.
- For full-time employees: PTO and paid holidays.
- For full-time employees: 401(k) with company match.
- For full-time employees: Employee Assistance Plan.
- For full-time employees: education assistance.
- For full-time employees working in-office: RTD-Denver transit pass.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
