Customer Service & Sales Reservation Agent
About The Position
Xanterra Travel Collection is hiring full-time and part-time Customer Service & Sales Reservation Agents for its Central Reservations team. The role is 100% remote and available to candidates who reside in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY. Agents connect with guests through inbound calls and chats, help plan vacations, and recommend, explain, and sell travel experiences at or near destinations including Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Custer State Park. The company provides paid three-week new-hire training, computer equipment, and ongoing support. The role offers the opportunity to develop in a sales-focused environment with a monthly uncapped incentive program, as well as potential career growth and advancement within Central Reservations. A quiet, dedicated home workspace and hardwired high-speed internet are required.
Requirements
- Reside in one of the listed states: AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY.
- Schedule flexibility, including the ability to work until 7:15 p.m. MST and on weekends.
- Dependable work habits, curiosity, a guest-focused approach, and willingness to learn and grow.
- Friendly, professional, and helpful communication with guests and coworkers.
- Passion for creating memorable customer experiences.
- Comfort with customer service and sales, including identifying opportunities to recommend experiences suited to guests.
- Strong communication skills and willingness to maintain open and honest communication with the team.
- Ability to stay focused, organized, and productive while working independently in a remote environment.
- A quiet, dedicated work-from-home space free from distractions during scheduled work hours.
- Hardwired high-speed internet with a minimum download speed of 40 Mbps.
- Comfort learning and navigating multiple computer systems and technology in a remote environment.
- Willingness to participate in and successfully complete required pre-employment drug screening and background checks.
Responsibilities
- Assist guests through inbound calls and chats as they plan vacations and travel experiences.
- Recommend, explain, and sell suitable travel experiences, properties, packages, and reservations.
- Provide a friendly, professional, and helpful experience to guests and coworkers.
- Work independently while remaining focused, organized, and productive in a remote environment.
- Maintain open and honest communication with the team.
Benefits
- Company-provided computer equipment.
- Paid three-week new-hire training.
- Monthly uncapped incentive program.
- Employee discounts.
- Additional incentives for perfect attendance and employee referrals.
- Career growth and advancement opportunities.
- For full-time employees: medical, dental, and vision coverage.
- For full-time employees: HSA and FSA.
- For full-time employees: life and disability coverage.
- For full-time employees: accident, hospital, and critical illness coverage.
- For full-time employees: pet insurance.
- For full-time employees: PTO and paid holidays.
- For full-time employees: 401(k) with company match.
- For full-time employees: Employee Assistance Plan.
- For full-time employees: education assistance.
- For full-time employees working in-office: RTD-Denver transit pass.
- For full-time employees: employee discounts and travel deals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
